Privacy Policy

Last updated: March 2026

Valerix AI ("we," "us," or "our") operates an AI-powered customer support platform. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.

Information We Collect

Account Information

When you create an account, we collect your name, email address, business name, and billing information.

Business Data

To power your AI support bot, we collect the business information you provide — including FAQs, product details, pricing, policies, and any other details about your business.

Conversation Data

We store conversations between your customers and your AI support bot across all connected platforms (website chat, email, SMS, social media, phone). This data is used to provide the service and populate your analytics dashboard.

Usage Analytics

We collect anonymized usage data such as conversation volume, response times, resolution rates, and platform activity to power your dashboard and improve our service.

How We Use Your Data

• Providing AI support: Your business data powers your bot's responses. Conversation data is processed in real-time to generate accurate, context-aware replies.
• Analytics dashboard: Conversation and usage data is aggregated to provide insights about your support performance.
• Improving our service: We use anonymized, aggregated data to improve platform reliability and features. We do not use your data to train AI models.
• Billing and account management: Account and billing information is used to manage your subscription and process payments.
• Communication: We may send you service updates, security alerts, and support-related messages.

Data Sharing

We do not sell your data. Period. We also do not use your business data or conversation data to train AI models.

We share data only with the following third-party processors, strictly as needed to provide the service:

• Stripe: Processes payments and manages billing. Stripe receives only the billing information necessary to process your subscription.
• Infrastructure providers: Cloud hosting and database services that store your data securely under strict data processing agreements.

We do not share your data with advertisers, data brokers, or any other third parties.

Data Retention

Conversation data is retained for the duration of your active subscription to power your analytics dashboard and conversation history. You can request deletion of specific conversations or all conversation data at any time by contacting us.

Upon account termination, your data is available for export for 30 days. After that period, all data — including conversation history, business data, and account information — is permanently deleted from our systems.

SMS / Text Message Consent

By texting our support number, you consent to receive SMS replies from Valerix AI related to your inquiry. Messages are customer-initiated — we do not send unsolicited or marketing text messages.

• Opt-in: You opt in by initiating a text message to our support number.
• Opt-out: Reply STOP at any time to stop receiving messages. You will receive a confirmation and no further messages will be sent.
• Message frequency: Message frequency varies based on your inquiries. We only respond to messages you send.
• Message and data rates: Standard message and data rates may apply depending on your carrier and plan.
• No SMS sharing: We do not share your phone number or SMS data with third parties for marketing purposes.

For help, text HELP to our support number or email [email protected].

Cookies and Tracking

We use only essential cookies and local storage for authentication and user preferences. We do not use advertising cookies, third-party tracking cookies, or analytics tracking scripts. For more details, see our Cookie Policy.

Your Rights

Regardless of where you're located, you have the right to:

• Access: Request a copy of all data we hold about you and your business.
• Deletion: Request deletion of your data at any time.
• Portability: Export your data in a standard, machine-readable format.
• Correction: Request corrections to inaccurate data.
• Opt-out: Opt out of non-essential communications at any time.

To exercise any of these rights, email us at [email protected]. We respond to all requests within 30 days.

For California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have additional rights:

• Right to know: You can request details about the categories and specific pieces of personal information we collect.
• Right to delete: You can request deletion of your personal information.
• Right to opt-out of sale: We do not sell personal information. No opt-out is necessary.
• Non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, email [email protected] with the subject line "CCPA Request."

For European Residents (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation:

• Legal basis: We process your data based on contractual necessity (to provide the service you signed up for) and legitimate interest (to improve our platform).
• Right to restrict processing: You can request that we limit how we use your data.
• Right to object: You can object to processing based on legitimate interest.
• Right to lodge a complaint: You have the right to file a complaint with your local data protection authority.
• Data transfers: Your data may be processed in the United States. We use appropriate safeguards to protect data transferred internationally.

To make a GDPR request, email [email protected] with the subject line "GDPR Request."

Children's Privacy

Valerix AI is a business-to-business service and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Security Measures

We take the security of your data seriously:

• All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Access to customer data is restricted to authorized personnel only.
• We conduct regular security reviews and vulnerability assessments.
• Authentication tokens are securely generated and stored.
• Third-party processors are vetted and bound by data processing agreements.

While no system is 100% secure, we implement industry-standard measures to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email at least 30 days before the changes take effect. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

[email protected]