Last updated: March 2026
These Terms of Service ("Terms") govern your use of the Valerix AI platform and services. By creating an account or using our services, you agree to these Terms. If you do not agree, do not use Valerix AI.
1. Service Description
Valerix AI provides an AI-powered customer support bot platform. We deploy customized AI chatbots trained on your business data that respond to your customers across multiple platforms including website chat, email, SMS, Instagram, Facebook Messenger, WhatsApp, and phone.
2. Account Registration
To use Valerix AI, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activity that occurs under your account.
- Notifying us immediately of any unauthorized access.
- Ensuring the information you provide is current and accurate.
You must be at least 18 years old and have the authority to bind your business to these Terms.
3. Acceptable Use
You agree not to use Valerix AI to:
- Distribute illegal, harmful, threatening, abusive, or otherwise objectionable content.
- Impersonate any person or entity, or misrepresent your affiliation.
- Circumvent, disable, or interfere with safety or security features of the platform.
- Send spam, unsolicited messages, or use the bot for bulk outreach.
- Violate any applicable laws, regulations, or third-party rights.
- Attempt to reverse-engineer, decompile, or extract the source code of our platform.
- Use the service in a way that could harm, overload, or impair our infrastructure.
- Engage in excessive or abnormal usage that significantly exceeds reasonable business patterns, including but not limited to automated abuse, artificial traffic generation, or any activity that places disproportionate demand on our systems.
Violation of any of the above may result in immediate suspension or termination of your account without prior notice.
Enterprise-Level Usage
Our standard plans are designed for typical business operations. If we determine that your usage significantly exceeds standard levels, we will contact you to discuss transitioning to a custom enterprise plan. If an agreement cannot be reached within 14 days of notification, we reserve the right to cancel your account and issue a prorated refund for the remaining billing period.
4. Billing and Payments
- Subscription plans: Valerix AI is offered as a monthly or yearly subscription. Pricing is listed on our website.
- Payment processing: All payments are processed securely through Stripe. We do not store your credit card information directly.
- Billing cycle: Monthly plans are billed on the same date each month. Yearly plans are billed upfront for the full year.
- Cancellation: You can cancel your subscription at any time. Your service remains active until the end of the current billing period.
- Refunds: We do not offer refunds for partial months or unused portions of a billing period. Yearly plans are non-refundable after 14 days.
- Price changes: We reserve the right to adjust pricing at any time. You will be notified at least 30 days in advance. Updated pricing applies to all subscribers at the start of their next billing cycle — there are no grandfathered rates.
5. SMS / Text Message Terms
If you contact Valerix AI or a Valerix AI-powered bot via SMS:
- By sending a text message to a Valerix AI support number, you consent to receive automated SMS replies related to your inquiry.
- All SMS conversations are customer-initiated. We do not send unsolicited or promotional text messages.
- You may opt out at any time by replying STOP. You will receive a confirmation message and no further texts will be sent.
- Reply HELP for assistance or contact [email protected].
- Message frequency varies based on your inquiries.
- Standard message and data rates may apply.
- We do not share your phone number with third parties for marketing purposes.
- Supported carriers include all major US carriers. Carrier liability for delayed or undelivered messages is excluded.
6. Intellectual Property
Our platform: Valerix AI owns all rights to the platform, including software, design, branding, and documentation. Your subscription grants you a limited, non-exclusive license to use the service.
Your content: You retain full ownership of your business data, the information you provide to train your bot, and conversation data. We do not claim any ownership over your content.
7. Data Ownership
You own your data. Specifically:
- All business information you provide to train your bot belongs to you.
- All conversation data generated between your customers and your bot belongs to you.
- You can export your data at any time through the dashboard or by request.
- We use your data only to provide and improve the service, as described in our Privacy Policy.
8. Limitation of Liability
Valerix AI provides AI-powered responses generated based on the information you supply. While we strive for accuracy:
- AI may make mistakes. Responses may occasionally be inaccurate, incomplete, or inappropriate.
- We are not liable for lost revenue, lost customers, or any damages arising from incorrect or incomplete bot responses.
- You are responsible for reviewing and updating your business information to ensure accuracy.
- Our total liability is limited to the amount you paid us in the 12 months preceding the claim.
The service is provided "as is" without warranties of any kind, express or implied.
9. Service Availability
Our goal is 99.5% uptime. That said:
- We do not offer a formal Service Level Agreement (SLA) or guaranteed uptime at this stage.
- Planned maintenance will be communicated in advance when possible.
- We are not liable for downtime caused by third-party services, internet disruptions, or circumstances beyond our control.
10. Termination
Either party may terminate the service relationship:
- You can cancel your subscription at any time through the dashboard or by contacting us.
- We may terminate your account if you violate these Terms, fail to pay, or use the service in a way that harms other users or our infrastructure.
- After termination: Your data is available for export for 30 days. After that, all data is permanently deleted.
- Survival: Sections relating to intellectual property, limitation of liability, and governing law survive termination.
11. Modifications to Terms
We may update these Terms from time to time. When we do:
- We will notify you via email at least 30 days before changes take effect.
- The updated Terms will be posted on this page with a new "Last updated" date.
- Your continued use of the service after the effective date constitutes acceptance of the updated Terms.
- If you do not agree with changes, you may cancel your subscription before the effective date.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the service shall be resolved in the courts of the State of New Jersey.